Is your device covered under warranty?+
Yes. HINGMED provides:
2-year warranty for blood pressure monitors
6 months warranty for cuffs
3 months warranty for accessories
5-year service life under normal use
How do I request after-sales service?+
Our after-sales support process is straightforward and hassle-free:
1. Contact us – Reach out to the HINGMED team via:
Email:
sales@hingmed.com (general inquiries) or
aftersales@hingmed.com (dedicated after-sales support)
Phone / WhatsApp / WeChat:
+86 13828767917
2. Free parts shipped to you
If any component needs replacement, we will send the required parts to you free of charge (including shipping).
3. Detachable parts, no need to return the whole machine
The device is designed with modular, detachable components. You can easily replace parts yourself without sending the entire unit back to the factory.
We are committed to providing fast and effective support wherever you are.
What certifications do Hingmed products have?+
Hingmed products are CE-certified and have passed ESH (European Society of Hypertension) clinical validation. They are also recommended by internationally recognised organisations such as the Dabl Educational Trust and Stride BP, ensuring strong clinical credibility and market acceptance.
What is Hingmed's production capacity?+
Hingmed operates a manufacturing facility with a 1000㎡ square foot office area and a 2000㎡ square foot production workshop. The company has three production lines with a monthly capacity of approximately 30,000 units, ensuring a stable supply for global distribution partners.
How can distributors or partners start cooperation with Hingmed?+
Potential partners can contact Hingmed's sales team directly to discuss distribution, or clinical cooperation. Technical documentation, samples, and certification files can be provided upon request.
Blood Pressure Standards+
Ideal: SYS<120, DIA<80;
Normal: 120–129/80–84;
High-normal: 130–139/85–89;
Pre-hypertension: 140–149/90–94;
Grade 1: 150–159/95–99;
Grade 2: 160–179/100–109;
Grade 3: ≥180/≥110.
How to measure blood pressure with iPhone?+
You can measure and track blood pressure with an iPhone by connecting a Bluetooth blood pressure monitor to a mobile app. Hingmed offers the Hingmed BP app for blood pressure monitoring and the Hingmed Health app for both blood pressure monitor and ventilator management. Both apps support Bluetooth connection, data synchronization, and parameter settings.
How long do blood pressure monitors last?+
Most blood pressure monitors last around 3–5 years with regular use. Clinical-grade devices may last longer with proper maintenance and calibration.
What are the four signs your heart is quietly failing?+
Common early signs include shortness of breath, fatigue, swollen legs or ankles, and rapid or irregular heartbeat.
Which arm to measure blood pressure?+
Either arm can be used, but you should use the same arm consistently for accurate tracking. Hingmed blood pressure monitors support both left and right arm measurement.
What exercises prevent heart attacks?+
Walking, cycling, swimming, jogging, strength training, and yoga can help improve heart health and reduce heart attack risk.
What is the average age for heart failure?+
Heart failure is most common in adults over 65 years old, although it can occur earlier due to hypertension, diabetes, or cardiovascular disease.
Wrist blood pressure monitor vs arm monitor+
Wrist blood pressure monitors are portable and convenient, but upper arm monitors are generally more accurate and clinically recommended. Hingmed blood pressure monitors are all upper arm devices designed for clinical-grade accuracy.
What not to do while wearing a blood pressure monitor?+
Avoid heavy exercise, smoking, alcohol, caffeine, and excessive arm movement while wearing a blood pressure monitor.
What is the best time of day to check blood pressure?+
The best times are usually in the morning before breakfast and in the evening before sleep. Measure at the same times daily for consistency.
What is the 60-second trick to lower blood pressure?+
Slow deep breathing for about 60 seconds may help temporarily lower blood pressure by reducing stress and relaxing blood vessels.
What is the 80/40/40 rule for blood pressure cuff?+
The cuff bladder should cover about 80% of the arm circumference, and the cuff width should be around 40% of the arm circumference.
Which BP number is more concerning top or bottom?+
Both numbers are important, but high systolic pressure (top number) is more strongly linked to cardiovascular risk in older adults.
Does Medicare pay for blood pressure monitor?+
Medicare may cover ambulatory blood pressure monitoring (ABPM) in certain diagnostic situations, but home blood pressure monitors are not always fully covered.
Do home blood pressure monitors read higher?+
Home blood pressure monitors can sometimes show higher readings due to stress, movement, incorrect cuff size, or poor posture.
How to calibrate a blood pressure machine?+
Blood pressure monitors should be calibrated periodically by professional technicians or authorized service centers.
What are the 3 numbers on blood pressure machine?+
Most blood pressure machines display systolic pressure, diastolic pressure, and pulse rate.
Where to place blood pressure cuff?+
Place the cuff on the upper arm about 1–2 cm above the elbow with the arm relaxed at heart level.
How tight should the blood pressure cuff be?+
The cuff should fit snugly but comfortably. You should be able to insert one or two fingers under the cuff.
What Is Ambulatory Blood Pressure Monitoring (ABPM)?+
Ambulatory Blood Pressure Monitoring (ABPM) is a method used to measure and monitor blood pressure continuously.
ABPM records a patient's blood pressure during daily activities and under different conditions, including various body positions. Compared with measurements taken in a doctor's office, ABPM provides a more complete set of blood pressure data over a period of time, allowing doctors to better understand a patient's blood pressure condition.
How does an ambulatory blood pressure monitor work?+
HINGMED ambulatory blood pressure monitors are easy to use.
- The doctor programs the device.
- The patient wears the HINGMED ambulatory blood pressure monitor for 24 hours according to the doctor's instructions.
- The HINGMED WBP-02A is wearable and designed not to interfere with daily activities.
- It can be worn while working or sleeping, and it records blood pressure data automatically.
- The patient returns the device to the doctor.
- The doctor uploads the data to the HINGMED software and generates a report.
What blood pressure is too high on ABPM?+
On ambulatory blood pressure monitoring (ABPM), an average 24-hour blood pressure above 130/80 mmHg is generally considered high.
Which blood pressure monitor models are supported by the Blood Pressure PC Software?+
The Blood Pressure PC Software supports the following models: WBP-02, WBP-02A, and ABP-03.
How do I set the report header in the Blood Pressure PC Software?+
Open the software and navigate to Management → Configuration → Hospital Information. Enter the hospital name and click Update to save the report header information.
How can I change the report reference values?+
Open Report → Trend Chart, then adjust the adult blood pressure threshold. Choose one of the four available reference standards and click Update to save the changes.
How do I add an electronic signature to reports?+
First, prepare the doctor's signature in PNG format. Create a dedicated folder on your computer to permanently store the signature file. Then open the software and navigate to Management → Signature File Management → Select File → Add. When printing a report, select the doctor's signature in the print preview window before printing.
How do I add a hospital logo to the report?+
Open the software and navigate to Management → Configuration → LOGO File. Upload a PNG image with a recommended size of 500 × 125 pixels.
How can I export data from the Blood Pressure PC Software?+
Click Settings in the upper-left corner of the software interface, then select Settings → Export and choose the desired export format.
Why are the toolbar buttons gray and unresponsive?+
There are two common reasons:
1. At least two valid measurement records are required before a report can be generated and printed.
2. The measurement data interval cannot exceed 7 days.
How do I transfer data when reinstalling the software on a new computer?+
Open Configuration → System Settings → Database Configuration to locate the database path. Copy the database file from the original computer and place it in the same database path on the new computer before launching the software.
What is the default account and password after installation?+
The default username and password are both: Hingmed. After logging in, open Account Management, uncheck the corresponding option, and restart the software.
How is the average blood pressure calculated?+
The software calculates average blood pressure separately for daytime, nighttime, and early morning periods.
Daytime Average: Sum of all readings recorded between 7:00 AM and 9:59 PM divided by the total number of daytime records.
Nighttime Average: Sum of all readings recorded between 10:00 PM and 6:59 AM divided by the total number of nighttime records.
Early Morning Average: Sum of all readings recorded between 7:00 AM and 8:59 AM divided by the total number of readings during that period.
The final averages are displayed as whole-number values.
How do I adjust a patient's blood pressure threshold settings?+
Select the patient record, click Adjust Blood Pressure Threshold on the right side, choose Custom Blood Pressure, enter the desired systolic and diastolic thresholds, and click Update to save the settings.
Will uninstalling the old version and installing a new version cause data loss?+
No. Uninstalling the old version and installing the latest version will not normally affect existing patient data. After installation, all previous records can be viewed through User Management.
For additional protection, you can back up the database file before upgrading. Go to Configuration → System Settings → Database Configuration, locate the database file path, and copy the database file to a secure location.
How long does it take to charge a blood pressure monitor?+
It takes about 90 minutes to fully charge with the original factory charger. Make sure it is fully charged before putting it on the next patient.
How to turn on and off a blood pressure monitor and how to view its historical records?+
Power on:
Press and hold the middle button for 5–8 seconds until the screen lights up.
Power off:
Press and hold the middle button until a shutdown prompt appears. Select “Yes” using the right navigation button, then press the middle button to confirm.
View history:
Use the left/right buttons to scroll through historical readings.
The middle button is unresponsive and the device cannot be turned on or off. What should I do?+
Possible cause 1:
The device is connected to power, which may disable button operation.
Solution:
Disconnect the data cable and try again.
Possible cause 2:
The keyboard function was disabled during programming. After 30 minutes, the keys may auto-lock.
Solution:
Connect the device to a computer, click "Program", select "Enabled" on the keyboard, and reprogram the device.
Data cannot be obtained+
Case 1: The blood pressure monitor cannot find the port
1. Check if there is any problem or damage to the data cable. Confirm whether the data cable has a transmission function.
2. Check whether the interface connection on the computer end is normal.
3. It might be that the driver has dropped. You need to reinstall the driver. (Right-click the mouse => Settings => Find the corresponding folder according to the path of the starting position in the shortcut => Return to the CP2102 Driver directory you can see at the previous level => Double-click the CP210xVCPInstaller_x64.exe below to install)
4. Try changing to another computer to see if it can solve this problem.
Notice: If none of the above solutions can solve the problem, it is necessary to seek help from the dealer or the manufacturer.
Case 2: The interface can be found and data retrieved, but PDF reports cannot be printed
1. Check the detailed data to see if there is any invalid data in it. If there is, delete it so that it can be printed correctly.
2. If there are only two or fewer data points in the data, multiple data points are needed to generate a PDF report.
3. The measured data span more than seven days, but the measured data cannot exceed seven days.
4. The measured data includes that of 2019. There is a problem with the battery. You can choose to delete the data of 2019 and replace the battery if necessary.
The blood pressure monitor screen does not display the measurement result; only the time and small square asterisks are seen+
Reason: When the blood pressure monitor is not measuring, the screen displays a standby asterisk. Pressing a button allows you to see the time. If the screen display is disabled during programming, after 30 minutes, when measuring blood pressure, the blood pressure value will not be displayed on the blood pressure screen, but it does not affect the measurement. This is mainly to prevent patients from over-focusing on their blood pressure.
Solution: When programming in the future, it will be displayed that "Enabled" is selected.
The blood pressure monitor cannot be turned off, and it prompts "EC66" when shutting down+
Reason: Do not shut down during night hours. Shutting down will prompt EC66. It is mainly to prevent patients from turning off their devices at night and not measuring.
Solution: Reprogram and set the start time of the night to be 3 hours later than the current time. For example, if the start time of the night is set to 22:00 during programming, then the machine cannot be turned off from 19:00.
What does "MEM" displayed on a blood pressure monitor screen mean+
Reason: The blood pressure monitor can store a maximum of 300 items. Once it has stored 300 items, it can no longer store data.
Solution: The historical data needs to be retrieved and uploaded first, and then the blood pressure monitor needs to be reprogrammed before it can continue to measure.
When the blood pressure monitor was being inflated, it suddenly stopped. The machine automatically returned to the main interface, and no error message appeared on the machine+
Reason: The battery of the blood pressure monitor is dead.
Solution: After fully charging the battery and remeasuring, if this situation still occurs, it is likely that the battery is broken.
How to set the time for a blood pressure monitor+
Open the WBP-02A software, click on the program in the middle => Select the corresponding information => Click on Programming below. In this way, the time on the computer will be synchronized to the machine.
How to export data with computer software+
In the upper left corner of the software, find Settings, select "Management" => "Export" => Choose the export format.
The blood pressure monitor cannot be turned off, and it prompts "EC66" when shutting down+
Reason: Do not shut down during night hours. Shutting down will prompt EC66. It is mainly to prevent patients from turning off their devices at night and not measuring.
Solution: Reprogram and set the start time of the night to be 3 hours later than the current time. For example, if the start time of the night is set to 22:00 during programming, then the machine cannot be turned off from 19:00.
What does "MEM" displayed on a blood pressure monitor screen mean+
Reason: The blood pressure monitor can store a maximum of 300 items. Once it has stored 300 items, it can no longer store data.
Solution: The historical data needs to be retrieved and uploaded first, and then the blood pressure monitor needs to be reprogrammed before it can continue to measure.
The power button is stuck, so the machine cannot be turned on+
The upper and lower shells of the machine can be opened by using a card, then the battery button is installed in place, and finally the upper and lower shells are assembled.
The user manual mentions the maximum and minimum ranges of systolic and diastolic blood pressure. Could you provide specific numerical suggestions for setting them in the software?+
This can generally be set to the normal range of systolic and diastolic blood pressure, which is convenient for alarm prompts when the expected range is exceeded.
After one measurement fails, it will be repeated+
Yes, our machine will repeat the measurement twice, making a total of three measurements. If the machine still fails to measure the data, then the data of that time will be incorrect.
What is the minimum height and weight required for the applicable patient+
We do not have specific requirements for the height and weight of the patient, but we do have requirements for the arm circumference, which should be between 16 and 43 cm.
If a patient uses the device and receives a report, and then uses the device again with the same medical record number one month later, will this lead to software data conflicts?+
No, we need the data to be obtained through a unique number. This number cannot be edited. Even if you use the same case number, it won't have any impact.
The machine can measure, but after being programmed and brought back to the customer, there is very little measurement data+
1. It might be that the customer did not program it, resulting in no measurement data after the customer took it back.
2. The battery of the machine is dead. Recharge the machine and provide it to the customer for measurement.
3. The battery of the machine is swollen and broken, and the power cannot be stored. It can measure data, but it has no battery life. After the customer took it back, it was used up, so there is not much data.
There is a problem with the preview page when the WBP-02A software is printing+
This is because the system printer configuration is incorrect. Not choosing A4 paper for printing can solve the problem.
What happens when you wear a blood pressure monitor for 24 hours?+
The monitor automatically measures your blood pressure throughout the day and night while you continue normal daily activities. The data helps doctors evaluate blood pressure patterns more accurately.
How to read ABPM report?+
An ABPM report typically includes daytime, nighttime, and 24-hour average blood pressure, blood pressure variability, morning surge, heart rate, and trend graphs.
What does ABPM stand for?+
ABPM stands for Ambulatory Blood Pressure Monitoring.
How to sleep with a 24-hour blood pressure monitor?+
Try to sleep normally and keep the cuffed arm relaxed during measurements. Wearing loose clothing can improve comfort during overnight monitoring.
Can you go for a walk with a 24-hour blood pressure monitor?+
Yes. Most ABPM devices are designed for daily activities, including walking, working, and light exercise during monitoring.
Can I take off my 24-hour blood pressure monitor to shower?+
No. Most 24-hour blood pressure monitors are not waterproof and should not be removed unless instructed by your healthcare provider.
What are the 5 W's of ambulatory blood pressure monitoring?+
The 5 W's of ABPM are: Who needs monitoring, Why it is performed, When measurements are taken, Where monitoring occurs, and What information the report provides.
How to transfer data via RS232 on the blood pressure monitor?+
DBP series devices support data output via RS232. Users need to receive data according to the interface protocol.
How to adjust report reference values?+
Open Report → Trend Chart → Adjust Adult Blood Pressure Thresholds → 4 Standards (Select One) → Update
How to set the report header?+
Click Management → Configuration → Hospital Information, enter the hospital name, then tap Update.
What does MEM flashing on the BP monitor mean?+
Cause: Max 300 records stored.
Solution: After retrieving historical data, reprogram the monitor to resume measurements.
No data can be retrieved from the ambulatory blood pressure monitor+
If "not connected to port", try a different USB cable. Clean charging port with alcohol. If not resolved, contact customer service.
What should I do if the blood pressure data cannot be downloaded?+
Check if there are two records over one week apart, or valid records ≤2. If yes, printing/download is not available.
How to set the time on the WBP-02A?+
Connect to a computer via USB for programming. Time will auto-sync with the computer.
How to add an electronic signature?+
1. Prepare PNG signature.
2. Store permanently in a folder.
3. Starway software: Management → Signature File Management → Add.
4. Select before printing.
What should I do if the port on the blood pressure monitor cannot be found?+
1. Turn on the device.
2. Change USB port.
3. Replace the data cable.
4. Reinstall/update driver.
Does the received blood pressure monitor need calibration?+
No, factory-calibrated.
Can I see the heart rate by scanning the QR code (DBP-01HP)?+
On DBP-01HP, scanning the QR code gives systolic/diastolic on WeChat, but no heart rate.
Function of the App Share Code?+
Used for cloud platform data viewing. Doctors can access data via the shared code after a Wi-Fi connection.
What is the warranty period for ABP-03B, WBP-02A, and DBP-01HP?+
Main unit: 2 years;
Some accessories: 6 months.
Which Home Blood Pressure Monitor Do Doctors Recommend?+
Doctors recommend the HINGMED Q06B home blood pressure monitor because it is portable, lightweight, and easy to use. The device allows patients to measure blood pressure through the app with one click and automatically stores previous readings for tracking and analysis.
Do I Need to Calibrate My Blood Pressure Machine and When?+
Yes. HINGMED recommends calibrating the machine every two years after starting to use it. Users should contact HINGMED or a local dealer for calibration service.
How to identify the model?+
Check the silkscreen on the device body.
Does the cuff have a top/bottom orientation?+
No specific top/bottom. Ensure the clip faces upward.
What does "service life of five years" mean?+
Device scrapped after 5 years.
Where to download the APP?+
Download the Hingmed Health App from Google Play and the Apple App Store.
The blood pressure monitor cannot connect via Bluetooth+
1. Do not connect via phone Bluetooth list.
2. Connect within the app.
3. Restart or toggle Bluetooth.
Bluetooth pairing PIN code?+
No PIN required for V03/Q06B. Connect inside the app.
Bluetooth name?+
Ventilator: HMA04; V03: V03; Q06B: Q06B.
How do I reset Q06B to factory settings?+
Standby → press 【>】 or 【<】 → press 【Start/Stop】+【>】 or 【<】 until all history numbers show 0.
How to delete records in the Hingmed BP app?+
Blood pressure history page → swipe left → delete.
Can blood pressure data be synced to Apple Health?+
Currently not supported.
How to charge V03? Positive/negative poles?+
Magnetic charging. Red = charging, green = full. No polarity distinction.
Can a BP monitor connect to a hospital system?+
Yes, contact sales.
How to turn off voice broadcasts on Q06B?+
Screen on → press and hold ">" 5 sec → adjust volume with up/down → "U00" = mute.
Will V03 auto power off?+
No, manual only. Press the round button 3 sec until red flash.
Q06B memory capacity?+
The device stores up to 200 sets.
Can Q06B delete measurement results?+
Yes. Start/Stop + Right/Left arrow until all history numbers 0.
Can the APP start V03?+
Yes, after Bluetooth connection, tap Start Measurement.
Where is the reset button on V03?+
Only one round button (power + measure). No separate reset.
Warranty for V03 and Q06?+
2 years, excluding human damage.
Does Q06B support multi-user?+
Yes, with Hingmed Health or Hingmed BP app.
How to power off V03?+
Press round button 3 sec → red flash.
How to power on V03?+
Press round button 3 sec → green flash.
How to power off Q06/Q06B?+
Press round button 3 sec → screen black.
How to power Q06/Q06B?+
Press round button 3 sec → screen lights up.
What is the difference between Q06B and V03?+
Q06B features a screen display and voice broadcast for systolic and diastolic pressure readings, making it especially suitable for elderly users. It has a large display, large fonts for easy reading, comfortable wear, and can store up to 200 sets of measurement data. Both Q06B and V03 support Bluetooth connectivity and APP synchronization.
Is Q06B measurement accurate?+
Yes. Human blood pressure naturally fluctuates throughout the day. Q06B provides highly accurate and fast measurements. It has passed inspections by authorized institutions and complies with relevant medical standards. The measurement error is within ±3 mmHg, meeting national requirements.
When was Q06B launched?+
Q06B was launched in China in May of last year. However, this model has been available and well-received in overseas markets for a longer period.
What are the key features of Q06B?+
Q06B is a medical-grade blood pressure monitor designed for home use. It features a compact and portable design, large display with voice broadcast, rechargeable battery, one-button operation, Bluetooth connectivity, incorrect-operation alerts, long standby time, and highly accurate blood pressure measurement.
How do I connect Q06B via Bluetooth?+
Download the companion APP and enable location services on your smartphone. After registering and logging in, tap the menu icon in the upper-left corner, select Device > Q06B, locate the matching Bluetooth device name, and tap Connect. Ensure the device is powered on and in standby mode during pairing.
How should I wear the Q06B cuff?+
After securing the cuff on your upper arm, you should be able to insert two fingers comfortably between the cuff and your arm. The cuff should fit snugly without feeling too tight or causing discomfort.
What is the pressure range of Q06B?+
The Q06B blood pressure monitor measures pressure from 0 mmHg to 289 mmHg. It is a medical-grade home-use device with high measurement accuracy.
What arm circumference is suitable for Q06B?+
Q06B is suitable for users with an upper arm circumference ranging from 22 cm to 41 cm.
What charger specification does Q06B require?+
Q06B supports charging with a standard 5V/2A charger.
How do I adjust the volume on Q06B?+
While the screen is on, press and hold the “>” button for 5 seconds. When the display shows “U...”, use the up and down buttons to adjust the volume. When the display shows “U00”, the device is in silent mode.
Can Q06B measure blood pressure over 24 hours?+
Q06B can record blood pressure measurements taken throughout the day and automatically sync them to the mobile APP. The APP generates visual reports to help you track blood pressure trends and monitor your cardiovascular health over time.
What should I do if Q06B cannot be charged?+
First, verify that you are using the original charging cable supplied with the device. If not, switch to the original cable and try charging again.
How do I turn off Q06B?+
Press and hold the main button for approximately 5 seconds until the screen turns off. After that, press the side button. If there is no response, the device has been successfully powered off.
What if Q06B still cannot be charged after troubleshooting?+
If there is still no response after 15 minutes of charging, try a different charging adapter or USB cable and allow additional charging time. If the problem persists, the battery may need replacement.
Why are Q06B, V03, and V03D results different from other blood pressure monitors?+
Comparisons with other electronic blood pressure monitors may not always be reliable because different devices use different algorithms and measurement technologies. For the most accurate comparison, it is recommended to compare results with a calibrated mercury sphygmomanometer.
How long does it take to fully charge Q06B, V03, and V03D?+
Using a 5V/2A charger, the battery typically takes about 2.5 hours to fully charge. Charging through a computer USB port may take approximately 3–3.5 hours.
How to measure blood pressure at home?+
Sit quietly for 5 minutes before measurement, keep your arm at heart level, and place the cuff on your upper arm. Avoid talking or moving during measurement. Hingmed recommends the Q06B and V03 wireless upper arm blood pressure monitors for accurate and convenient home monitoring. Both devices support Bluetooth connection and can sync data with the Hingmed BP mobile app for easy tracking and health management.
How to adjust report reference values?+
Open Report → Trend Chart → Adjust Adult Blood Pressure Thresholds → 4 Standards (Select One) → Update
How to set the report header?+
Management → Configuration → Hospital Information → enter hospital name → Update.
Are automatic BP monitors accurate?+
Yes. Modern automatic blood pressure monitors can provide highly accurate readings when clinically validated and used correctly. Hingmed automatic blood pressure monitors use intelligent pulse wave technology and clinical-grade measurement algorithms for reliable results.
Who is this DBP-20i blood pressure monitor suitable for?+
DBP-20i is only suitable for measuring blood pressure and pulse rate in adults and is not applicable to newborns and infants.
Can both the left and right arms be tested?+
Sure. Both the left and right arms can be used for measurement. It is conventionally recommended to measure with the right arm.
How long should there be an interval between two measurements?+
There must be an interval of 2 to 3 minutes between two measurements.
Do I need to take off my clothes when measuring?+
It is recommended to go shirtless or wear only thin clothes. Thick sleeves can affect measurement accuracy. It's best to take off the sleeves.
Why is the DBP-20i inaccurate in measurement?+
Possible causes: incorrect posture, talking or moving around, loose sleeves, thick clothes, the machine not being level, or vibration interference.
What does it mean when DBP-20i shows EC01?+
EC01: The cuff is too loose or not attached.
Handling:
Check if the cuff is properly installed and confirm that the arm circumference is within the range of 17 to 42 cm.
What should I do if the DBP-20i shows EC02/EC03?+
Both EC02 gas line leakage and EC03 gas pressure error need to be returned to the factory for repair.
What should I do if the DBP-20i shows a weak EC04 signal?+
The pulse is too weak or the cuff has poor contact. Put the cuff back on and make sure your arm is tightly against the elbow pad before measuring again.
What should I do if the DBP-20i shows EC05 out of range?+
The blood pressure value is beyond the measurement range. Please rest and remeasure. Consult a doctor if necessary.
What should I do if the DBP-20i shows excessive exercise in EC06?+
It was caused by talking or shaking during measurement. Keep quiet and still, and measure again.
What should I do if I want to stop the DBP-20i measurement halfway?+
Press the [Start/Stop] key to quickly exhaust air and stop the measurement.
Is there an EC100 error in DBP-20i?+
The emergency stop button has been pressed. Press it again to bring it up.
How to view historical measurement records of DBP-20i?+
Press the "Memory" key to enter the memory view, use the up and down keys to search, and press "Start/Stop" to exit.
How does DBP-20i clear all memory data?+
Press and hold the "Memory" key for about 5 seconds to clear all memories.
How to set the time, unit and volume of DBP-20i?+
Long press [Settings] for about 5 seconds to enter the Settings. Press [Settings] to switch items, use the up and down keys to adjust, and finally press [Start/Stop] to save and exit.
How do I adjust the volume of the DBP-20i voice?+
Long press [Settings] for about 5 seconds to enter the Settings. In the Settings mode, the large number in the middle represents the volume. Use the up and down keys to adjust the volume.
Can I change the DBP-20i cuff by myself?+
Sure. Hold the old cuff and pull it down to take it out. Insert the new cuff into the arm and press it into the slot. Only original factory parts must be used.
What should patients with anticoagulation pay attention to when using DBP-20i?+
For those with anticoagulation or coagulation disorders, bruising may occur in the cuff area. Be cautious of any discomfort during measurement.
How to clean and disinfect the DBP-20i?+
Cleaning:
Turn off the machine and disconnect the power. Wipe with mild soapy water and dry with a soft cloth.
Disinfection:
Wipe twice with 70% to 80% ethanol, let it act for 3 minutes, and keep away from fire sources.
How to clean the DBP-20i cuff?+
Soak in soapy water, rinse thoroughly, and dry before use.
How many years can the DBP-20i device be used? How is scrapping handled?+
The service life is 5 years. Scrapping shall be handled in accordance with local environmental protection regulations. Batteries and cuffs should be disposed of as medical/environmental waste.
How long is the warranty period for DBP-20i?+
The main unit is warranted for 24 months. Damage caused by human factors or unauthorized disassembly is not covered by the warranty.
How to set the printer switch+
Press and hold the setting key for 5 seconds to enter the setting interface. Change the up and down keys of P1 to P0 (P0 is to turn off the printer, and P1 is to turn on the printer). After setting, press and hold the setting key for 5 seconds again to exit the setting interface.
How to control the volume+
Press and hold the Settings key for 5 seconds to enter the Settings interface. Change the selected up and down keys for clearing to U03. After setting, press and hold the Settings key for 5 seconds again to exit the Settings interface.
The blood pressure monitor screen shows EC04+
A weak signal may indicate that the pulse of the measured object is too weak or the cuff is too loose.
Solution:
Check if the cuff is too loose and tighten it appropriately.
The blood pressure monitor screen shows EC06+
It indicates excessive movement, which may be due to motion artifacts or too much interference in the signal during measurement.
Solution:
When measuring, please remain still. Keep the arm wearing the cuff as relaxed as possible and stay still.
The blood pressure monitor screen shows EC10+
It indicates that during the measurement, the middle button was manually pressed to stop it.
Solution:
Press the [Start/Stop] button and measure again.
The blood pressure monitor screen shows either EC03 or EC02+
It indicates a gas leak in the airway or the valve cannot be opened normally.
Solution:
Check whether the upstream air hole at the rear has been tightened.
The types of connection data cables used for blood pressure monitors+
A common square-hole data cable of the same type as printers.
Which BP machine is more accurate, manual or automatic?+
Both manual and automatic blood pressure monitors can be accurate when properly used. However, clinically validated automatic upper arm monitors are more convenient, reduce user error, and are widely recommended for home and clinical use.
What does MEM flashing mean?+
Memory full (max 300 records). Upload data, then reprogram.
What should I do if the blood pressure data cannot be downloaded?+
Check the record interval and the valid record count.
How to add an electronic signature?+
Via Starway software signature management.
What should I do if the port cannot be found?+
Change USB port, replace cable, update driver.
Can the blood pressure monitor connect to the hospital system?+
Yes. Contact local clinical BP sales staff for technical support.
What is the warranty period for ABP-03B, WBP-02A, and DBP-01HP?+
Main unit 2 years, accessories 6 months.
Does the received BP monitor need calibration?+
No, factory calibrated.
Can I see the heart rate by scanning the QR code (DBP-01HP)?+
No heart rate, only SYS/DIA.
The ventilator cannot connect via Bluetooth+
1. Do not use phone Bluetooth list.
2. Connect within app.
3. Restart device/Bluetooth.
4. Wi-Fi and Bluetooth cannot work simultaneously.
What if the ventilator shows a tube blockage alarm?+
Caused by water in the flow sensor. Switch to CPAP 20cmH2O, run 3–5 times, restart. If it persists, contact the service.
Blood oxygen saturation frequently drops on the ventilator+
Confirm that the oxygen concentrator is used. If not, add one. If yes, increase expiratory pressure.
How do I remove the ventilator air inlet filter?+
Rotate the air inlet cover counterclockwise until the indicator aligns with the unlock icon. Remove the cover, hook your finger into the center hole of the air inlet filter, pull it outward, and remove the filter.
How do I install the ventilator air inlet filter?+
Align the air inlet filter with the air inlet opening and push it inward. Position the air inlet cover at the unlock icon, place it over the inlet, then rotate it clockwise until the indicator points to the lock icon.
How do I install a TF card in the ventilator?+
Open the waterproof interface cover and insert the TF card into the upper card slot with the chip side facing you.
How do I remove the TF card from the ventilator?+
Gently press the TF card inward and release it. The card will automatically pop out for removal. Always power off the ventilator before inserting or removing a TF card to prevent data loss or card damage.
How do I install a heated tube on the ventilator?+
Align the Type-C connector of the heated tube with the Type-C port on the ventilator and insert it. The connector can be installed in either orientation (180° rotation supported).
How do I remove the heated tube from the ventilator?+
Press the white release tabs on both sides of the connector and pull the heated tube outward.
How do I properly wear a nasal CPAP mask?+
Place the two headgear straps on your head approximately one finger width below the crown. Position the nasal mask over your nose, fasten the side clips, and adjust all four straps until the mask is secure and comfortable. Leave about one finger width between the straps and your face.
How do I connect the ventilator power cord?+
Connect the power cord to the power adapter, then insert the power connector into the ventilator. Secure the cable in the cable retention slot to prevent accidental disconnection.
How do I install and remove the humidifier water tank?+
Press the water tank release button on the top-left side of the ventilator to eject the tank. Open the tank, fill it with 80–300 ml of distilled or purified water, and close it until you hear a click. Dry the outside of the tank and slide it back into the machine until it locks into place.
Do not use tap water or mineral water.
What are the functions of the rotary knob and ventilation button?+
The rotary knob allows you to navigate menus and adjust settings. Pressing the knob confirms a selection. The ventilation button starts or stops therapy. Pressing and holding both the rotary knob and ventilation button for approximately 5 seconds enters Doctor Mode, which allows advanced parameter adjustments.
What are the preheating, humidity, tube heating, and ramp settings?+
Preheating warms the humidifier before therapy. Humidity Level controls moisture output. Tube Heating adjusts the temperature of the heated tubing. Delay Boost (Ramp Time) gradually increases pressure from the starting pressure to the prescribed therapy pressure over a selected time period.
How does the Auto Start-Stop function work?+
When enabled, the ventilator automatically starts therapy after detecting 2–3 breaths through the mask and automatically stops when the mask is removed. Auto Start-Stop is enabled by default but can be adjusted in the settings menu.
How do I adjust screen brightness and auto screen-off settings?+
Open the Settings menu on the ventilator. You can adjust display brightness and configure automatic screen-off timing to reduce light disturbance during sleep.
How do I adjust the ventilation mode and therapy pressure?+
Press the rotary knob to enter the menu, rotate left or right to select the desired ventilation mode, and press again to confirm. To adjust pressure settings, move the cursor to the pressure parameter and modify the value using the rotary knob.
What is CPAP (single-level) mode?+
In single-level therapy, the inspiratory and expiratory pressures remain the same. For example, if the pressure is set to 10 cmH₂O, both inhalation and exhalation occur at 10 cmH₂O.
24. What Technical Principles Does the Ventilator Adopt?+
The ventilator adopts Forced Oscillation Technique (FOT), DFT-based cardiogenic data analysis, and respiratory envelope analysis to accurately identify respiratory events. These technologies help distinguish central and obstructive apnea and provide a comprehensive understanding of sleep breathing patterns.
25. What are the System Settings of the Ventilator?+
The ventilator supports settings for screen brightness, pressure units, temperature units, auto screen off, ventilation display modes, mask types, bacterial filter reminders, pulse oximeter connection, end-tidal CO₂ monitoring, consumable replacement reminders, and device information display.
26. What Unique Settings are Available in Doctor Mode?+
Doctor Mode includes inspiratory time and I:E ratio settings, oxygen desaturation sensitivity rules, calibration formats (ATP, STPD, BTPS), advanced date and time settings, data clearing, factory reset, and Bluetooth APP binding management.
27. What Comfort Settings are Available on the Ventilator?+
Comfort features include Pressure Ramp, Expiratory Pressure Relief, Expiratory Comfort, Pressure Drop Delay, Humidity Control, Heated Tube Temperature, Auto Start/Stop, Mask Fit Test, Apnea Alerts, Leak Detection, and Humidifier Water Alerts.
28. How Does the Ventilator Humidifier Work?+
Air passes through the humidifier chamber where a heated plate warms the water to generate moisture. Higher heating temperatures create more evaporation, allowing humidity levels to be adjusted for patient comfort.
29. What is the Difference Between Single-Level and Bi-Level Ventilators?+
Single-level ventilators provide the same pressure during inhalation and exhalation, while bi-level ventilators deliver separate inspiratory (IPAP) and expiratory (EPAP) pressures. Bi-level devices offer greater breathing support and are suitable for a wider range of respiratory conditions.
30. How Many Ventilation Modes Does the Ventilator Provide?+
The ventilator offers 7 standard modes: CPAP, APAP, S, T, ST, Auto-S, and Auto-ST. It also supports advanced modes including VA (Volume Assurance), ASV (Adaptive Servo Ventilation), and APCV.
31. What is CPAP Mode?+
CPAP (Continuous Positive Airway Pressure) delivers a fixed pressure throughout both inhalation and exhalation to keep the airway open and reduce sleep-disordered breathing events.
32. What is APAP Mode?+
APAP (Auto-Adjusting Positive Airway Pressure) automatically adjusts pressure within a preset range according to the patient's breathing events, providing personalized therapy throughout the night.
33. What is S Mode?+
S (Spontaneous) Mode is a bi-level ventilation mode that responds to the patient's natural breathing efforts, delivering preset inspiratory and expiratory pressures.
34. What is Auto-S Mode?+
Auto-S Mode automatically adjusts inspiratory and expiratory pressures based on the patient's airway resistance while maintaining a consistent pressure support difference.
35. What is T Mode?+
T (Timed) Mode delivers ventilation based on preset respiratory rate and inspiratory time settings, independent of patient breathing effort, making it suitable for patients without spontaneous breathing.
36. What is ST Mode?+
ST (Spontaneous/Timed) Mode combines spontaneous and timed ventilation. It supports patient-triggered breathing while automatically providing backup breaths if spontaneous breathing decreases or stops.
37. What is Auto-ST Mode?+
Auto-ST Mode automatically adjusts pressure settings within a defined range while maintaining spontaneous/timed ventilation support, making it suitable for complex respiratory disorders.
38. What is VA (Volume Assurance) Mode?+
VA Mode automatically adjusts inspiratory pressure support to maintain a target tidal volume, ensuring more stable ventilation for patients with hypoventilation or neuromuscular conditions.
39. What is ASV (Adaptive Servo Ventilation) Mode?+
ASV dynamically adjusts pressure support to maintain target minute ventilation and is commonly used for central sleep apnea, mixed sleep apnea, and unstable breathing patterns.
40. What is APCV Mode?+
APCV (Intelligent Volume Assurance Pressure Support) controls inspiratory pressure and inspiratory time to help achieve target ventilation, making it useful for patients with low tidal volume and hypoxemia.
41. What Categories of Ventilators Does Hingmed Offer?+
Hingmed provides single-level sleep ventilators, bi-level sleep ventilators, and bi-level therapeutic ventilators to meet different respiratory therapy needs.
42. What are the Single-Level Sleep Ventilator Models?+
Single-level sleep ventilator models include HM-C20 and HM-CA20.
43. What are the Bi-Level Sleep Ventilator Models?+
Bi-level sleep ventilator models include HM-B25, HM-B25A, HM-BA25, HM-BA25A, HM-B30, HM-B30A, HM-BA30, and HM-BA30A.
44. What are the Bi-Level Therapeutic Ventilator Models?+
Bi-level therapeutic ventilator models include HM-ST25, HM-STA25, HM-ST30, and HM-STA30.
46. Why Does the Ventilator Display a "Pressure Sensor Fault" Alarm?+
This alarm may occur if the mask is worn during startup or if the device is powered on without the breathing circuit attached. Restart the device after disconnecting and reconnecting the power. Contact technical support if the issue remains.
47. Why Does the Ventilator Display a "Humidifier Empty" Alarm?+
The humidifier water chamber is empty or all water has evaporated. Refill the humidifier with purified water and restart the device. If the alarm continues, contact your dealer or manufacturer.
48. Why Does the Ventilator Display a "Heated Tube Not Detected" Alarm?+
The heated tube may not be connected correctly, or the Type-C connector may be loose. Check all connections carefully. If the alarm persists, replace the heated tube.
49. Why Does the Ventilator Display an "Excessive Leakage" Alarm?+
Excessive leakage usually occurs when the mask, breathing tube, or humidifier is disconnected or improperly installed. Check all connections and ensure the water chamber is correctly seated.
50. Why Does the Ventilator Display a "Mask Port Blocked" Alarm?+
The mask vent or breathing tube may be blocked. Inspect the mask and tubing for obstructions and clean or replace components if necessary.
51. Why Does the Ventilator Display an "Air Intake Blocked" Alarm?+
The device air intake may be obstructed by dust, debris, or nearby objects. Remove any blockage and ensure adequate airflow around the ventilator.
52. Why Does the Ventilator Display a "Fan Temperature Abnormal" Alarm?+
The internal fan temperature has exceeded the normal operating range. Turn off the device and allow it to cool before restarting.
53. Why Does the Ventilator Display a "Humidifier Temperature Abnormal" Alarm?+
The humidifier heating plate temperature is too high. Allow the device to cool down and restart it. Contact technical support if the alarm repeats.
54. Why Does the Ventilator Display a "Heated Tube Temperature Abnormal" Alarm?+
The heated breathing tube has exceeded its safe operating temperature. Allow the system to cool and restart the ventilator.
55. Why Does the Ventilator Display an "Apnea" Alarm?+
The device has detected an apnea event that exceeds the preset duration. Check the tubing, mask seal, and therapy settings. Consult your healthcare provider if needed.
56. Why Does the Ventilator Display an "Ambient Temperature Abnormal" Alarm?+
The device is being used outside the recommended temperature range of -5°C to 35°C. Move the ventilator to a suitable environment and restart.
57. What Should I Do If the Ventilator Tube Cannot Be Removed?+
The tube latch may be stuck. Push the tube fully inward first and then gently pull it out. Avoid using excessive force.
58. Why Does the Ventilator Display an "Air Outlet Temperature Fault" Alarm?+
The air outlet temperature sensor has detected excessive heat. Allow the ventilator to cool down and restart the system.
59. Why Is the Ventilator Water Tank Leaking?+
Leakage may occur if the humidifier chamber is improperly installed or damaged. Check the installation and replace the water tank if necessary.
60. Why Do I Experience Nasal Dryness or Congestion During Therapy?+
The humidity setting may be too low. Increase the humidification level or switch from automatic mode to a higher manual setting.
61. Why Is Water Accumulating Inside the Mask or Tube?+
Excessive humidity or a low heated tube temperature can cause condensation. Reduce humidity levels or increase tube temperature to prevent water buildup.
62. Why Does Dry Mouth Occur During Ventilator Therapy?+
Dry mouth is often caused by mouth leakage during sleep. Increase humidity settings, use a chin strap, or switch to a full-face mask if needed.
63. Why Does the Mask Feel Like It Has Too Much Air Pressure?+
The pressure ramp feature may be disabled. Enable the ramp function to allow pressure to increase gradually and improve comfort.
64. Why Does the Mask Feel Like It Has Insufficient Air Pressure?+
The ramp function may still be active, or the prescribed pressure may be set too low. Wait for the ramp period to finish or consult your provider regarding pressure settings.
65. Why Does the Ventilator Continue Blowing Air After Therapy Stops?+
The device may be performing an automatic cooling and drying cycle. Airflow will stop automatically after a few minutes.
66. Why Is the Ventilator Screen Blank or Showing a Blue Screen?+
The device may have experienced impact damage or a software issue. Restart the ventilator. Contact technical support if the problem continues.
67. Why Are the Ventilator Buttons Not Responding?+
A temporary software error or button malfunction may be preventing operation. Restart the device and seek service if necessary.
68. Why Is the Ventilator Rotary Knob Not Responding?+
The rotary encoder may have malfunctioned. Restart the device. If the issue persists, contact your dealer or manufacturer for assistance.
69. Why Is the Ventilator Display Screen Unresponsive?+
The display screen may have a hardware or software fault. Restart the device and contact technical support if the problem remains.
70. What Should I Do If the Ventilator Flow Sensor Is Faulty?+
The flow sensor may be damaged or require recalibration. Restart the ventilator. If the alarm continues, professional service is recommended.
71. Why Does the Ventilator Display a "Humidifier Temperature Abnormal" Alarm Repeatedly?+
The humidifier heating plate may be experiencing abnormal temperature fluctuations. Restart the device and ensure the software version is updated. Contact support if needed.
72. What Does the "Heated Tube Temperature/Function Abnormal" Alarm Mean?+
If the alarm disappears after disconnecting the heated tube, the tube may need replacement. If the alarm remains, an internal ventilator component may require professional repair.
Which ventilation modes are considered single-level modes?+
CPAP mode and APAP (Auto CPAP) mode are single-level therapy modes.
What is BiPAP (bi-level) mode?+
Bi-level therapy uses different pressures for inhalation and exhalation. A higher inspiratory pressure supports breathing in, while a lower expiratory pressure makes breathing out more comfortable.
Which ventilation modes are bi-level modes?+
Bi-level modes include S, T, ST, Auto-S, and Auto-ST.
What information is displayed in the ventilator status bar?+
The status bar displays TF card status, Bluetooth connection status, humidifier cooling status, and system time.
What is the difference between Doctor Mode and Normal Mode?+
Doctor Mode allows adjustment of therapy modes and advanced treatment parameters. Normal Mode provides access to standard comfort and user settings only.
What functions are available on the ventilator home screen?+
The home screen provides quick access to Preheating, Humidity Level, Tube Heating, and Delay Boost (Ramp Time) settings, allowing users to easily adjust comfort preferences before therapy.
What sleep report periods can be viewed on the ventilator?+
The sleep report interface allows you to view therapy reports for 1 day, 1 week, 1 month, 3 months, 6 months, and 1 year.
How to adjust the prompt tone of the ventilator?+
Cannot be adjusted (alarm tones cannot be turned off).
What are the silent symptoms of sleep apnea?+
Silent symptoms of sleep apnea may include daytime fatigue, morning headaches, poor concentration, mood changes, dry mouth, and frequent nighttime waking.
How do you know if you have sleep apnea?+
Common signs include loud snoring, breathing pauses during sleep, daytime sleepiness, choking during sleep, and poor sleep quality. A sleep study is usually required for diagnosis.
What gets mistaken for sleep apnea?+
Conditions such as insomnia, anxiety, chronic fatigue, asthma, COPD, and depression can sometimes be mistaken for sleep apnea because of similar symptoms.
Can losing 20 pounds cure sleep apnea?+
Weight loss may help reduce sleep apnea symptoms, especially in overweight patients, but it may not completely cure the condition in all cases.
How do I test myself for sleep apnea?+
You can start with a home sleep apnea test or consult a sleep specialist for a professional sleep study. Hingmed non-invasive ventilators provide advanced CPAP, APAP, and BiPAP therapy solutions for sleep apnea management and respiratory support.
At what age does sleep apnea start?+
Sleep apnea can occur at any age but is more common in adults over 40 years old and in people with obesity or cardiovascular risk factors.
What is the pillow trick against sleep apnea?+
Sleeping on your side with a supportive pillow may help reduce airway blockage and decrease snoring or mild sleep apnea symptoms.
What is the 4% rule for sleep apnea?+
The 4% rule refers to a drop in blood oxygen levels by at least 4% during sleep, which is commonly used to identify apnea or hypopnea events in sleep studies.
How to unlink the ventilator from the app?+
System → Device Binding → Confirm unbind.
How to connect a ventilator to the network?+
Connect via Bluetooth in APP → Configure Device Wi-Fi → enter Wi-Fi name/password.
Is HM-BA25 a snore therapy or a pulmonary ventilator?+
BA25 = snore therapy. Pulmonary ventilators = HM-ST25, HM-STA25, HM-ST30.
How to adjust expiratory/inspiratory pressures on HMBA25?+
Main interface → press and hold two right-side buttons >3 sec → yellow lock → adjust.
How to Set Time on HM-BA25 Ventilator?+
Two right-side buttons >3 sec → System → Advanced Settings → set date.
Supported voltage for the BA25 ventilator?+
Ventilator input: 24V; Power adapter input: 100–240Vac, output: 24V.